Refund & Cancellation Policy

1. The money-back guarantee

If you upgrade to Starter, Standard, or Pro and your first 100 submitted applications generate fewer than 2 recruiter replies (i.e. less than a 2% response rate), email support@axelhired.com within 14 days of hitting your 100th submission. We will issue a full refund of the most recent billing cycle, no questions, no forms, no calls.

"Recruiter reply" means a human reply to an application we submitted — a rejection counts, an interview invite counts, an auto-acknowledgement ("We've received your application") does not.

2. Cancellation

You can cancel a paid plan from /dashboard/settings/billing at any time. Cancellation takes effect at the end of your current billing cycle — you keep access until then. We do not pro-rate refunds for partially-used months.

3. Credit packs

One-time application credit packs (e.g. +200 applies) are non-refundable once spent. Unused credits stay on your account indefinitely; they do not expire.

4. Failed applications

If our worker fails to submit an application due to a bug on our side (broken adapter, OTP we couldn't fetch, CAPTCHA we couldn't solve), we automatically refund the credit back to your balance. You don't need to ask. Failures from the recruiter's side (closed posting, account locked at the ATS, etc.) also refund automatically.

5. How refunds are paid

Refunds go back to the original payment method via Razorpay. UPI refunds usually land in 24-48 hours; cards take 5-7 working days. We send a Razorpay refund confirmation email when we initiate the refund — keep an eye on your inbox.

6. Disputes

If you disagree with a refund decision, reply to the support email thread and we'll escalate to the founder. Jurisdiction is Bengaluru, Karnataka, India. We do our best to make this never matter.

7. Contact

Refund or cancellation questions: support@axelhired.com. WhatsApp: +91 89020 81121.